Privacy Policy clubmyr – User Personal Data Protection

Clubmyr values the privacy of every user on our platform. This Privacy Policy ("Policy") is written to clearly and transparently explain how we handle your personal data – from how it is collected and why it is used, to who can access it and how you can control your own information.

By registering an account, logging in, or using any service on the clubmyr platform, you agree to the practices described in this Privacy Policy. This Policy forms part of Terms and Conditions clubmyr and should be read together.

Clubmyr collects your personal data through several different methods. Below is a summary of the data categories and how they are collected:

Data You Provide Directly

• Full name as shown on your identity card or passport.
• Identity card number (MyKad) or passport number.
• Date of birth and gender.
• Email address and mobile phone number.
• Current residential address.
• Bank account or eWallet details for payment processing.
• A copy of your identity document for KYC purposes.

Automatically Collected Data

• IP address and approximate location information based on IP.
• Device type, operating system, and web browser used.
• Activity history on the platform – games played, bets placed, session times.
• Cookie data and similar tracking technologies.
• Server access logs include timestamps, dates, and pages visited.

Personal data collected by clubmyr is used for specific, legitimate, and transparent purposes. We do not use your data for any purpose outside the scope stated here without first obtaining your consent.

• Account Management: Creating, verifying, and managing your account on the clubmyr platform.
• Transaction Processing: Processing deposits, withdrawals, and other financial transactions securely and efficiently.
• Platform Security: Detecting and preventing fraud, hacking, bonus abuse, and other illicit activities.
• Customer Support: Providing effective technical support and customer service whenever you need it.
• Legal Compliance: Meeting legal compliance obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Platform Improvement: Analyzing usage patterns to improve platform functionality, performance, and user experience.
• Service Communications: Sending important notifications related to your account, transactions, and security.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and provide appropriate support.

Clubmyr does not sell, rent, or share your personal data with third parties for marketing purposes. However, in the course of operating the platform, there are certain situations where your data may need to be shared with trusted parties:

Third-Party Service Providers

We share necessary data with service providers who help us operate the platform, including:

• Licensed payment gateway providers that process your financial transactions.
• Cloud service and server hosting providers that store your data securely.
• Analytics service providers that help us understand how the platform is used.
• Game providers that require a player ID to enable access to their games.

All third-party providers are required to meet the same strict security and privacy standards that we uphold ourselves. They are only permitted to use your data for purposes we direct and may not use it for their own purposes.

Legal Requirement

Clubmyr may be required to disclose your personal data to authorities if mandated by law, court order, or valid legal process – for example, for financial crime investigations or AML compliance requirements.

Protecting your personal data is more than a legal obligation — it is a moral responsibility we take seriously. clubmyr continuously invests in cybersecurity infrastructure to ensure your data remains protected at all times.

• Transit Encryption: All communications between your device and our servers are secured by the latest TLS/SSL protocols with 256-bit encryption.
• Storage Encryption: Sensitive data such as payment information and KYC documents are stored in encrypted form on our servers.
• Access Controls: Access to user data is restricted to staff who require it to perform their duties only, based on the principle of least privilege.
• Continuous Monitoring: Our systems are monitored 24/7 to detect any suspicious activity, intrusion attempts, or security anomalies.
• Regular Security Audits: Independent security audits are conducted periodically by qualified third parties to identify and address system vulnerabilities.
• Two-Factor Authentication (2FA): 2FA is available for all accounts as an additional layer of protection.

The clubmyr platform uses cookies and similar technologies to enhance your user experience and ensure the platform functions correctly. Below is an explanation of the types of cookies we use:

Types of Cookies Used

• Essential Cookies: Required for basic platform functionality such as Login verification, session management, and security. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use the platform to help us identify areas for improvement. All data is collected in aggregate and anonymized form.
• Functional Cookies: Saving your preferences such as language and display settings to deliver a more personalized experience.
• Analytics Cookies: Helping us understand traffic and usage patterns for ongoing platform improvements.

You may manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality or your experience on the clubmyr platform.

As a clubmyr user, you have several important rights regarding your personal data. We are committed to making it easy for you to exercise these rights quickly and without unnecessary obstacles.

Clubmyr retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active Account Data: Retained for the duration your account remains active on the clubmyr platform.
• Data After Account Closure: Certain data, such as transaction records and KYC documents, may need to be retained for a minimum period as required by legal and industry compliance obligations, typically between five and seven years.
• Security Log Data: Access logs and security data are retained for a limited period for threat detection and incident investigation purposes.
• Marketing Data: If you have given consent for marketing communications, this data is retained until you withdraw that consent.

Once the required retention period has ended, your data will be securely deleted or anonymised so that it can no longer be identified.

The clubmyr platform is strictly for users aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child may have registered on our platform without permission should contact our support team immediately.

Clubmyr reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The "Updated" date at the top of this page will reflect the date of the current version.

For any significant changes, we will notify you via an in-platform notification or your registered email before the changes take effect. Your continued use of the clubmyr platform after changes are published constitutes your acceptance of the revised policy.